🔄 1. Eligibility for Returns

You can request a return within 7 days of receiving your order if:

• The item is unused, unopened, and in its original packaging.
• The product is defective, damaged, or incorrect upon arrival.

Please note that:

• Threads, fabrics, yarns, and craft materials that have been opened, cut, or used are not eligible for return due to hygiene and quality reasons.
• Customized or special-order items cannot be returned unless they arrived damaged or incorrect.

📋 2. Return Process

To start a return:

• Contact us at support@new.abrarstore.com or via our Contact Us page.
• Provide your order number, item details, and a brief reason for return.
• Once approved, we’ll share return shipping instructions.

Please do not send items back without approval, as this may delay your refund process.

💰 3. Shipping Costs

• If the return is due to our mistake (wrong, defective, or damaged item), we will cover the return shipping cost.
• For other reasons (e.g., change of mind), the customer is responsible for return shipping.

💵 4. Refunds

• Refunds are processed within 5–10 business days after we receive and inspect the returned item.
• Refunds will be issued to your original payment method.
• Shipping fees (if applicable) are non-refundable unless the return is due to our error.

🔄 5. Exchanges

We currently do not offer direct exchanges.

If you’d like a different item, please return your order (если eligible) and place a new one.

⚠️ 6. Damaged or Defective Items

If your product arrives damaged or defective:

• Contact us within 48 hours of delivery with photos or videos showing the issue.
• We will offer a replacement or full refund once verified.